Full job description

Key Responsibilities:

• Provide technical support to customers via phone, email, chat, or ticketing systems
• Diagnose and troubleshoot hardware, software, and network-related issues
• Guide users through step-by-step solutions in a clear and professional manner
• Escalate unresolved issues to the appropriate technical teams
• Maintain accurate records of issues, solutions, and follow-ups
• Ensure timely resolution as per SLA standards
• Assist in system setup, configuration, and basic maintenance
• Deliver excellent customer service at all times

Requirements & Skills:

• Bachelor’s degree/Diploma in IT, Computer Science, or related field (preferred)
• 0–3 years of experience in technical or customer support
• Basic knowledge of operating systems, applications, and networking concepts
• Good communication skills (verbal & written)
• Strong problem-solving and analytical skills
• Willingness to work in shifts, if required

Job Type: Full-time