Full job description

Job Description:

We are seeking a motivated and skilled IT Technical Assistant to join our team. The ideal candidate will have experience in Microsoft client operating systems & network troubleshooting. This role involves providing technical support to our staff and ensuring the smooth operation of our IT systems.

Responsibilities:

• Provide technical support for Microsoft’s latest client operating systems
• Troubleshoot and resolve network issues, including connectivity problems and configuration errors.
• Diagnose and repair printer issues, including hardware malfunctions and software conflicts.
• Assist in the installation, configuration, and maintenance of hardware and software.
• Respond to user requests for technical assistance via email, phone, and in person.
• Maintain accurate records of repairs, maintenance, and support requests.
• Conduct routine checks and monitor system performance.
• Provide training and guidance to users on the use of IT systems and software.
• Manage IT stock, including inventory tracking and procurement.
• Ensure IT security best practices are followed.
• Utilize IT ticketing systems to track and resolve issues, ensuring all tickets are completed within the approved Service Level Agreement (SLA) timeframes.
• Stay up-to-date with the latest technology trends and developments.

Requirements:

• Proven experience in technical support, specifically with Microsoft client operating systems.
• Strong knowledge of network troubleshooting and printer maintenance.
• Familiarity with IT ticketing systems and the ability to resolve tickets within SLA timeframes.
• Knowledge of IT stock management.
• Understanding of IT security best practices.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant Qualification: Diploma in IT or Engineering
• Relevant Certifications: Microsoft Certified: Modern Desktop Administrator Associate, CCNA. CompTIA A+.

Preferred Qualifications:

• Experience with remote support tools and ticketing systems.
• Familiarity with IT security best practices.
• Basic knowledge of server administration.

Job Type: Full-time