Job Summary

The Store Manager is responsible for overseeing all aspects of store operations, driving sales performance, and delivering an exceptional luxury customer experience. This role leads and develops the sales team, manages high-value client relationships, and ensures operational excellence across inventory, security, and compliance. The Store Manager acts as a brand ambassador, setting service standards, achieving business targets, and maintaining a premium retail environment.

Key Responsibilities

• Store leadership & Operational control
• Sales performance management
• Staff supervision & People management
• Employee training and Development
• Stock & Inventory management
• Display, Merchandise & Visual standards
• Customer experience & Service quality
• Billing, cash & Compliance control
• Coordination & Reporting
• Safety, Security & Store hygiene

Requirements

• Proven experience in jewellery or luxury retail sales, with significant supervisory or managerial responsibility
• Strong communication, negotiation, and leadership skills with the ability to manage and inspire teams
• Demonstrated ability to drive sales performance and achieve store targets
• Extensive experience in handling high-value customers and closing premium sales
• Strong knowledge of inventory management, billing, compliance, and retail operations
• Ability to analyze sales reports and implement strategies for growth
• Ability to work flexible hours, including weekends and holidays