What We’re Looking For

• Previous experience in the Spa Industry will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
• Creative Solutions and takes Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Becomes an integral part of the FIVE Tribe, constantly pushing boundaries and setting new standards as a dedicated ‘FIVER.’
• Strong familiarity with and understanding of how to Safely Use and Maintain Spa equipment.
• Comprehensive understanding of Health and Safety Regulations, Safety Standards, and Best Practices in Spa Operations.
• Executes tasks with a Commitment to Safety, exercising prudence and maintaining an organised work environment to ensure a Secure and Tranquil experience for Guests.
• Remarkable Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience for our Guests, even under pressure.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Answers telephone calls Promptly and with ‘FIVE-Styled’ flair, providing Guests with Precise information.
• Handles Guests’ questions and concerns with Utmost Professionalism and Courtesy, setting the Gold Standard in Luxury Service.
• Provides Bespoke guidance to Guests regarding the Procedures at the Spa.
• Assists in gathering Guest Feedback on Service Quality to elevate Service Standards to the Next Level.
• Ensures that all check-in, check-out, and payment Procedures are Meticulously handled in accordance with FIVE’s Industry-Leading policies.
• Opens and closes the Spa Punctually and Efficiently.
• Maintains comprehensive Records of all Guests.
• Maintains a Lavish Reception area that is Impeccably Clean and Welcoming for Guests.
• Ensures a Stunning Front Desk area that is clean, organised, and conducive to Smooth movement.
• Monitors and Reports Maintenance needs Promptly to ensure all Spa operations are Top-Notch.
• Promotes Award-Winning Spa Services actively, including spa treatments, services, sessions, and retail products, along with programmes, promotions, and discounts.

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