Full job description

We are looking for a professional Spa Receptionist to join our luxury spa team. The ideal candidate should have previous experience as a receptionist, strong sales skills, and the ability to upsell spa services and packages while delivering an exceptional guest experience.

Key Responsibilities

• Welcome guests in a warm, professional, and friendly manner
• Handle guest check-in and check-out smoothly
• Manage bookings, appointments, and confirmations
• Explain spa services, packages, and promotions clearly to clients
• Actively upsell treatments, packages, and memberships
• Handle cash and card payments accurately
• Coordinate with therapists and spa management
• Maintain a clean, organized, and luxurious front desk appearance
• Handle guest inquiries, feedback, and complaints professionally
• Update client records and booking system

Requirements

• Previous experience as a Spa Receptionist
• Strong sales and customer service skills
• Excellent communication and interpersonal skills
• Fluent in English (additional languages are a plus)
• Well-presented with a professional appearance
• Ability to work under pressure and multitask
• Experience with booking systems is a plus

Skills & Competencies

• Sales-oriented mindset
• Persuasion and upselling skills
• Customer relationship management
• Time management & organization
• Problem-solving skills
• Positive attitude and teamwork

Job Type: Full-time