Job Description

This role is responsible for maintaining the overall cleanliness, safety, and smooth operation of all spa facilities while delivering exceptional Guest and Member service. The Spa Attendant ensures that all spa areas are well-prepared, fully stocked, and aligned with the hotel’s high standards of luxury and hospitality.

Reporting to the Spa Supervisor/Manager, responsibilities and essential job functions include:

• Maintain cleanliness and functionality of all spa equipment and facilities
• Assist in the operation of all spa departments as required
• Ensure locker rooms are tidy, stocked, and organized, including toiletries and linens
• Check, clean, and restock lockers and locker room vanities regularly
• Maintain linen inventory and coordinate with laundry on a scheduled basis
• Direct Guests/Members to appointments and assist with spa services
• Assist Guests/Members in the proper use of sauna, steam room, whirlpool, and other facilities
• Ensure all spa amenities, toiletries, and supplies are available and properly stocked
• Follow all Standard Operating Procedures and hotel policies
• Maintain accurate records of supplies and inventory for spa operations
• Attend departmental meetings to ensure smooth communication and coordination
• Follow and enforce all safety procedures and emergency protocols
• Ensure compliance with spa and hotel safety standards at all times
• Report any equipment or facility issues immediately
• Maintain positive working relationships with all spa and hotel departments
• Be familiar with spa operations and assist colleagues as needed
• Ensure adherence to all spa standards and procedures as outlined in the employee handbook
• Ensure the spa facility is always in peak condition
• Deliver attentive, professional, and courteous service to all Guests and Members
• Prioritize guest safety and satisfaction in all interactions

Qualifications

• Minimum 1 year of experience in spa, wellness, or hospitality environment
• Knowledge of spa operations and guest service standards preferred
• First Aid and CPR Basic Rescuer certification preferred

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