Full job description

About the Role
We are seeking a detail-oriented and proactive Shipping Coordinator (Ocean Export) to manage daily booking operations with carriers and customers. The role involves securing vessel space in advance, maintaining accurate booking records, coordinating with clients, resolving booking-related issues, and collaborating closely with internal teams and shipping lines.

Key Responsibilities

• Secure Vessel Slots: Reserve container slots with carriers according to the annual booking plan, ensuring availability in advance.
• Daily Booking Updates: Maintain and update booking information in systems/sheets daily with 100% accuracy.
• Customer Coordination: Liaise with clients to understand booking requirements and ensure timely container arrangements.
• Customer Support: Act as the primary contact for booking-related queries, responding promptly and following up as needed.
• Issue Escalation: Address shipping line concerns such as mis-rated bookings, equipment shortages, and discrepancies.
• Operational Reporting: Provide regular updates to management regarding booking challenges, bottlenecks, risks, and recommended solutions.
• Vendor & Tariff Maintenance: Create, update, or deactivate vendor contracts, freight rates, and price lists in the system as needed.
• Invoice Review & Disputes: Verify freight invoices for accuracy and manage disputes with carriers when discrepancies arise.

Job Type: Full-time