Full job description

Role Overview:

The Service Coordinator is responsible for managing day-to-day service operations and customer coordination for leased vehicles. This role serves as a key point of contact between customers, internal teams, and external service providers to ensure timely service bookings, breakdown handling, vehicle availability, and accurate reporting. The Service Coordinator plays a critical role in maintaining service quality, minimizing vehicle downtime, and supporting smooth fleet operations.

Key Responsibilities:

Daily Responsibilities

• Attend to calls, emails, and WhatsApp communications from lease customers and address service-related inquiries and complaints.
• Create service bookings and follow-up to ensure timely completion.
• Arrange schedules for vehicle breakdowns and replacements.
• Prepare and circulate daily reports for LCI, AGM, and REG.
• Prepare daily vehicle location status reports for CRC, DIP, LRC, and TWA.
• Coordinate with the Traffic team to issue NOCs upon customer request.
• Coordinate with Sales and customers to confirm damage estimations.
• Post charges after confirmation of damage estimations (WFC) and for off-hire vehicles.
• Coordinate with Sales for scheduling vehicle deliveries and collections.
• Arrange mobile services for vehicles due for onsite servicing.
• Arrange recovery services for emergency breakdowns.
• Monitor vehicles that are Out of Service (OOS).
• Coordinate with the Fleet Coordinator to assign replacement fleet as required.
• Monitor total loss and permanent replacement vehicles.

Weekly Responsibilities

• Follow up on vehicle registration renewals and schedule replacement vehicles for passing.
• Follow up on pending service bookings.
• Coordinate with relevant departments regarding OOS vehicles and pending actions.

Monthly Responsibilities

• Review and monitor vehicle permits and ensure compliance as required.

Skills and Qualifications:

• Bachelor’s degree or diploma in Business Administration, Operations, or related field preferred.
• Atleast 2–4 years in car rental, leasing, or fleet operations, with hands-on service coordination experience.
• Vehicle servicing, breakdown recovery, OOS management, damage assessment, and fleet reporting; proficient in Microsoft Office and fleet management systems.
• Strong customer service, communication, coordination, and multitasking skills; detail-oriented and able to work under pressure.
• Knowledge of traffic regulations, registrations, and permits is an advantage; flexible to work extended hours if needed.

Job Type: Full-time