Your main tasks and responsibilities :

As a Propulsion Coordinator, you will play a key role in coordinating service activities related to our propulsion products and installed base. You will ensure that field service works are planned, executed, and followed up with a focus on quality, safety, and customer satisfaction. Your responsibilities will include:

• Coordinating and planning field service jobs and projects for propulsion products, ensuring high-quality job preparation and execution.
• Maintaining an overview of spare parts required for service jobs and coordinating deliveries to ensure timely availability.
• Monitoring and controlling the execution of field service works to ensure timely completion within agreed budgets and strategies.
• Supporting cross-functional teams, especially FS Resources and Sales Support, to ensure seamless service delivery.
• Contributing to the development of HSE processes, tools, and competencies to meet Wärtsilä’s standards and stakeholder expectations.
• Reviewing service reports and ensuring timely, professional follow-up on all actions and customer feedback.
• Managing customer enquiries related to propulsion service, providing clear communication and solutions.
• Promoting close collaboration with Account Managers, Sales Support, and Spare Parts teams to deliver the best possible customer experience.
• Identifying and implementing improvements in service delivery and cost efficiency.
• Participating in customer site visits and communicating effectively with on-site teams and stakeholders.

What do we expect from you?

• Technical background with experience in propulsion products and marine operations is highly desirable.
• Previous experience as a Field Service Engineer, Service Coordinator, or in project coordination/management within the marine industry is preferred.
• Strong customer focus and ability to communicate effectively with internal and external stakeholders.
• Structured, organized, and self-motivated with attention to detail and a proactive approach.
• Recognized engineering qualification or equivalent experience.
• Willingness and ability to travel within the UAE and internationally as required.
• Good command of English (oral and written); knowledge of Arabic is an advantage.
• Proficiency with MS Office tools; experience with SAP is a plus.

Success metrics :

• Customer Satisfaction
• Healthy Work In Progress (WIP)
• Time To Invoice (TTI)
• Margin Deviation (Planned vs Actual)
• Invoice Disputes (Credit notes due to incorrect invoicing)
• Process Adherence (NCR)
• Other KPIs set by Regional FS Operations

What we offer you

At Wärtsilä, we believe in empowerment, ownership, and supporting each other’s growth. You will have access to a variety of training activities, learning solutions, and opportunities to develop your talents in an international, ambitious, and growth-oriented environment. Our culture is open, respectful, and down-to-earth, where everyone is encouraged to voice their opinions and contribute to our shared success.

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