Key Duties and Responsibilities:

• To assist the Security Officer in ensuring the safety and security of human beings, valuable materials, and classified documents pertaining to the premises.
• To efficiently supervise and manage the Security Personnel during his tenure.
• To train the Security Personnel in all security drills and security procedures laid down in the Standing Orders.
• To act as Liaison between the Security Unit and Administration Manager in the absence of the Security Officer.
• Maintain Liaison with local Police Station, Fire Station and nearest Hospital.
• To deploy Security Guards during his Shift.
• To make periodic ‘Rounds’ of Sentry Posts to check alertness and compliance of Standing Orders.
• To periodically inspect serviceability of fire fighting equipment and Fire Tenders.
• Inspect the log of entry and exit of personnel, materials, vehicles and stores at the commencement of his duty and at the end of his duty.
• Be totally accountable for all eventualities during his Shift.

Customer Service

• Demonstrate service attributes in accordance with industry expectations and company standards to include:-
• Being attentive to guests
• Accurately and promptly; understanding, anticipating and fulfilling guest requests
• Maintain a high level of knowledge which will enhance the guest experience
• Demonstrate a service attitude that exceeds expectations
• Take appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers by ensuring good inter-departmental relations.
• Be able to promote the hotel products and services.
• Maintain a high level of product and service knowledge about Ramada Hotel, Abu Dhabi.
• Ensure known repeat guests, and other VIP’s receive special attention
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

Health & Safety

• Operate equipment using procedures learnt during training to company standards.
• To report any equipment failures or problems to the Maintenance Department.
• Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
• To be vigilant in the workplace and report any signs of fire related issues
• Familiarise yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
• To attend all mandatory training sessions selected by the Hotels Training Department

Job Types: Full-time, Permanent