Job Overview:
We are seeking a proactive and experienced Security Assistant Manager to ensure smooth and efficient operations within our Leisure Facility, in alignment with the Company’s Core Processes. This role is pivotal in ensuring a safe, secure, and exceptional guest experience, from the facility opening to closing.

The Security Team Leader will supervise a team of security colleagues, maintain high presentation standards, oversee daily operations, and respond effectively to incidents, including potentially stressful or critical situations.

Key Responsibilities:

• Manage and lead a team of security colleagues, including attendance, grooming, coaching, appraisals, and personal development.
• Prepare duty schedules and ensure operational readiness while respecting colleagues’ time-off needs.
• Plan and deliver on-the-job and off-the-job training to develop skills and maintain service standards.
• Motivate and recognize team members through incentives and reward programs.
• Ensure departmental policies, procedures, and performance standards are followed and updated as necessary.
• Monitor service delivery, guest satisfaction, and operational performance; propose improvements when needed.
• Track and manage financial targets, inventory, and stock within the security department.
• Participate in daily operations, setting a positive example for the team.
• Organize evacuation drills, monitor security systems, and report irregularities.
• Liaise with authorities (Police, Civil Defense, etc.) to maintain strong relationships and compliance.
• Handle guest complaints promptly and ensure security standards are upheld.
• Conduct recruitment, training, coaching, and performance management for security colleagues.
• Maintain safety, health, and environmental compliance within the Leisure Facility.
• Ensure proper opening and closing procedures of the facility and secure premises after hours.

Qualifications & Experience:

Education:

• Essential: Higher Secondary or equivalent
• Desirable: Bachelor’s Degree

Experience:

• Essential: 2 years in a supervisory role within the hospitality/leisure industry
• Desirable: 3 years in a security supervisory role in hospitality/leisure

Skills:

• Essential:
  • Strong customer service and problem-solving skills
  • Leadership and team management abilities
  • Time management and ability to handle complexity
  • Fluent in English (read, write, speak)
  • MS Office proficiency
  • Incident investigation and reporting
• Desirable:
  • Crisis management and surveillance skills
  • Budget tracking and risk assessment
  • Training & development
  • Firefighting
  • Arabic communication skills (is a must).