Responsibilities:

• Ensure excellent service to customers regarding their orders.
• Follow up with customers for scheduling payment collections.
• Resolve customer complaints and feedback quickly and efficiently.
• Maintain and update sales data, databases, and reports in Excel.
• Share customer reports with management.
• Create salespersons’ performance reports (targets, incentives, working metrics).
• Prepare production and sales reports for management.
• Coordinate internally with the sales team to ensure smooth backend operations.
• Assist with administrative and operational tasks for the sales department.

Requirements:

• Highly proficient in Microsoft Excel and data analysis (Pivot Tables, VLOOKUP, formulas, etc.).
• Proficient in email communication.
• Well-spoken and able to build a good rapport with customer representatives.
• Detail-oriented, organized, and able to handle backend sales data efficiently.
• Prior experience in sales support, coordination, or administrative role preferred.

Years of Experience: 3 – 5 years
Languages: Hindi, English

Job Type: Full-time