Full job description
- Organization Unit Purpose
The Outbound unit of the contact center is a revenue generating unit and makes outbound calls to the existing customers of the bank in order to cross sell a product/products (Credit Card, Personal Loans and Insurance), basis eligibility and need identified.
2. Job Purpose
To perform outbound calls to promote and sell bank’s selective products (Credit Card, Personal Loans and Insurance) and project a professional company image through phone interaction.
3. Job Responsibilities
- Make 40 – 70 fresh outbound calls to generate new sales.
- Generate possible customer’s leads.
- Describe products and services to customer to create interest in purchasing a selective product.
- Respond to queries with regards to products being promoted.
- Enter customer information into the CRM and update where necessary.
- Involve DSF (Direct Sales Force) whenever needed.
- Follow-up on initial contacts as required to close the sale.
- Complete call logs and reports.
- Other duties as assigned.
- Focus on day-to-day operations and ensure that targets for the day are being met
- Identify proactively opportunities to improve performance and create actionable plans that drive results.
- Take customer calls and ensure that they are handled to satisfaction.
4. What You’ll Need
- Bachelor’s or any diploma
- Language proficiency – English / Arabic
- Experience in Sales (banking sales is a plus).
- Knowledge of CRM systems.
- Basic Negotiation and Problem solving skills.
5. Benefits
- Competitive salary
- Incentives based on the KPIs achieved
- Career development opportunities
- ENBD Employees’ staff benefits
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