Full job description

Industry: Healthcare Training & Vocational Courses Institute
Location: Dubai, UAE

We are looking for a result-driven Sales & Marketing Executive / Call Responder to handle inquiries, follow up on leads, convert prospects into enrollments, and support marketing activities for our healthcare training institute.

Key Responsibilities:

• Handle incoming calls, WhatsApp messages, emails, website & social media inquiries
• Respond to inquiries professionally and provide accurate course information
• Perform regular follow-ups with leads until closure
• Convert leads into confirmed registrations/enrollments
• Maintain and update lead database / CRM / Excel records
• Coordinate with marketing team for lead generation campaigns
• Support promotion of courses, offers, and schedules
• Communicate effectively with internal teams regarding student status
• Prepare daily and weekly sales & follow-up reports
• Maintain professional communication and customer service standards

Requirements:

• Proven experience in sales, tele-sales, admissions, or customer handling
• Strong communication and persuasion skills
• Excellent spoken and written English (Arabic is an advantage)
• Experience with CRM systems, Excel, or lead tracking tools
• Ability to manage multiple inquiries and work with targets
• Professional phone etiquette and positive attitude
• Experience in healthcare, education, or Vocational Courses Institute is preferred

Skills & Competencies:

• Lead follow-up & conversion
• Customer engagement & relationship building
• Data management & reporting
• Team coordination & communication
• Time management and target orientation

What We Offer:

• Competitive salary + performance-based incentives
• Growth opportunities within the institute
• Supportive team environment
• Training on courses and internal processes

Job Types: Full-time, Permanent