Full job description

Job Purpose

The Sales Consultant is responsible for managing the entire sales process, from prospecting to post-sales follow-up, while ensuring compliance with company policies The role focuses on achieving sales and product targets, assisting customers with financing and insurance, and delivering excellent customer service to build long-term relationships By meeting customer expectations and maintaining high levels of satisfaction, the Sales Consultant contributes to sales growth and a positive customer experience

Job Responsibilities

Sales / Sales Process

• Follow all stages of the sales process, including prospecting, meeting and greeting, consultation, presentation, demonstration, negotiation, gaining commitment, closure, delivery, and post-sales follow-up
• Ensure all documentation complies with company policy
• Liaise closely with other departments to complete the sales process efficiently
• Report daily activities to the Sales Supervisor/Manager
• Achieve monthly, quarterly, and annual sales targets, maximising profit from each transaction
• Maximise opportunities while maintaining and expanding the existing customer base
• Assist customers with finance and insurance products in line with their requirements
• Achieve targets for Accessories, In-house Insurance, and GAP Insurance
• Create effective sales-process-related videos for customers to meet Venta Vid targets
• Ensure targets for both internal and external Mystery Shopping programmes are met
• Follow up with customers in a timely manner
• Participate actively in sales meetings
• Achieve all KPIs set by management

Customer Experience

• Consistently meet customer expectations
• Manage follow-ups, deliveries, and new customer acquisition using effective time management
• Assist customers in selecting the right vehicle and build loyalty through a personalised, tailored sales experience
• Achieve Sales Satisfaction Index (SSI) targets by delivering excellent customer service
• Ensure accurate collection and submission of customer information
• Build, grow, and maintain strong customer relationships
• Ensure smooth, clean, and defect-free delivery of vehicles as promised to customers
• Carry out other related tasks as required

Educational Qualifications

• Bachelor’s degree or equivalent in a related field

Work Experience

• 2–3 years’ sales experience in the automotive or a related industry

Competencies

• Customer First
• Results Oriented
• Accountability
• Time Management
• Strong Interpersonal Skills
• Communication Skills
• Selling Skills
• Computer Proficiency

Languages

• Excellent command of English (Arabic is an advantage)

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