JOB PURPOSE

The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner to ensure a high level of customer satisfaction and achieve optimum sales results.

RESPONSIBILITIES

• Greet customers, offer assistance and serve them promptly to ensure their needs are answered in accordance with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
• Ensure a smooth and efficient receiving process of items/shipments, along with accurate stock keeping preventing security risks and thefts. This involves performing physical and electronic inventory as required, promptly reporting broken alarms, incidents, suspicious activities.
• Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are always kept clean and tidy in alignment with the brand’s image and coordination standards.
• Handle cash register and transactions with the customers in an effective and accurate manner as required.
• Specific for Fashion: Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
• Specific for Multimedia: Up-sell and cross-sell products and services to reach hourly and daily sales targets.
• Specific for Multimedia and Sports & Leisure: Inform Department/Universe Manager of unavailable and nonperforming products.
• Specific for Multimedia and Sports & Leisure: Merchandise products under the appropriate sections according to sales trends, date of release, and as per the Department/Universe Manager’s recommendations.

Qualifications

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

• Fluency in English.

Technical Skills

• Proficiency in MS Office.

Specific Expertise

• Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible.

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