Overview Of The Role:
As a Sales Staff member, the primary responsibility is to deliver exceptional customer service, which includes engaging with customers to provide product knowledge and ensuring a positive shopping experience. The role is crucial to driving sales and maintaining the store’s operational excellence. Success in this role involves achieving sales targets, promoting products, and collaborating efficiently with team members to foster a productive environment.

What You Will Do:

Customer Service

• Greet and assist customers in a friendly and professional manner.
• Provide product information, recommendations, and advice tailored to customer needs.
• Handle customer inquiries and resolve issues efficiently.

Sales & Product Knowledge

• Achieve and exceed individual and store sales targets.
• Promote special offers, link sales, and upselling opportunities.
• Stay informed about new products, promotions, and store policies.

Store Operations

• Process sales transactions accurately using the POS system.
• Assist with stock replenishment, inventory management, and merchandising.
• Ensure the store is clean, organized, and visually appealing.

Team Collaboration

• Work effectively with team members and managers to achieve store goals.
• Participate in training sessions and team briefings to enhance skills.

Required Skills To Be Successful:

• Strong communication and interpersonal skills
• Customer-focused with a positive and proactive attitude
• Ability to work in a fast-paced, team-oriented environment
• Flexibility to work weekends, holidays, and varying shifts

What Qualifies You For The Role:

• Previous retail or customer service experience is desirable.
• Knowledge of garden, DIY, or houseware products is a plus.
• Strong communication and interpersonal skills.
• Basic math skills for handling transactions.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

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