Full job description

JOB DESCRIPTION:

Objective: Contributes to the Sales Administration job family in a support capacity. Provides a range of specialist administrative/professional services to a sales organization. Support the sales managers in all aspects of account maintenance ensuring maximum effectiveness of internal administrative processes and communication to guarantee optimum service to the client

• To manage quote requests and proposals from Quote tool, for all regions, segment and channels
• Mailbox and document management- Completion of allocated QR by end of day. Keeping the team informed of any delay/challenges, etc.
• Working collaboratively within the support and broader sales team
• Responding to underwriters, broker and client’s queries within TAT
• Supporting important sales projects
• Building trust/relationships with internal teams and brokers/clients
• Salesforce management, reports and internal calls
• Actively support other team members and provide resource to enable all team goals to be achieved
• Product mastery to design client proposals and offer the best suited options
• Contribute towards building and improvisation of internal processes and guidelines
• Supporting sales team and enabling them to sell when they are away for meetings
• Business awareness and prioritisation
• Strong interpersonal skills with good verbal and written communication to internal and external clients.
• Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines written or verbal
• Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker, working within the regional benefits and reaching out to relevant service teams where necessary
• Work well in a team environment.
• Efficiency and Accuracy
• Handling objections – which usually happens on multiple brokers/channels
• Proactiveness and taking accountability

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