Job Description

Role Overview

As a Rooms Controller at Banyan Tree Dubai, you will play a pivotal role in orchestrating a seamless guest experience by managing room inventory with precision and care. You will ensure that every guest’s stay reflects the hallmark of our luxury brand — thoughtful attention to detail, personalized service, and flawless execution.

Key Responsibilities

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  Oversee daily room inventory, maintaining real-time accuracy of availability, out-of-order rooms, and special requests.
• Allocate rooms with meticulous attention to VIPs, long-stay guests, groups, and bespoke requirements, coordinating seamlessly with Housekeeping, Guest Relations, Reservations, and Sales teams.
• Manage check-in and pre-registration processes for arrivals, ensuring every detail — from room keys to welcome amenities — aligns with our elevated guest standards.
• Facilitate room changes, upgrades, early arrivals, and late check-outs, always anticipating and exceeding guest expectations.
• Collaborate closely with Housekeeping to guarantee rooms are impeccably prepared and presented for incoming guests.
• Support Front Desk operations during peak periods, ensuring guests experience effortless service at every touchpoint.
• Maintain precise records of room allocations, VIP arrangements, group bookings, and daily reports, ensuring operational excellence.
• Partner with Reservations and Revenue teams to optimize occupancy, minimize overbookings, and strategically manage room types.
• Support group bookings, special events, and conference room allocations, ensuring flawless execution for all guests.
• Contribute to strategic room allocation planning in collaboration with revenue management to maximize guest satisfaction and hotel performance.
• Participate in periodic audits, house-count reviews, and reporting of out-of-order rooms, ensuring operational precision at all times.

Qualifications

• 
  Demonstrated experience in front office or rooms control within a luxury hotel environment.
• Expertise in OPERA Cloud, with a keen eye for operational detail.
• Exceptional communication and interpersonal skills, capable of fostering collaboration across multiple departments.
• Strong organizational aptitude with the ability to prioritize tasks under high-pressure scenarios while maintaining composure and grace.
• Commitment to delivering a bespoke, memorable guest experience aligned with Banyan Tree’s luxury standards.
• Flexibility to assist with front office duties during peak times or special events, ensuring continuity of service excellence.

Additional Information

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