Job Description:

As a Rooms Controller, you will play a critical role in optimizing room inventory, coordinating room allocations, and ensuring that every guest receives their preferred room with a seamless experience. This position requires a keen eye for detail, strong communication skills, and a strategic mindset to balance guest satisfaction with operational efficiency in the world’s tallest hotel.

Key Responsibilities:

• Manage daily room allocations based on guest preferences, VIP status, and operational requirements.
• Coordinate early arrivals, late departures, room moves, and out-of-order rooms in cooperation with Housekeeping and Engineering.
• Maximize room revenue by ensuring optimal room inventory usage and close coordination with Reservations.
• Handle pre-arrival arrangements for VIP guests, groups, and special requests to ensure a flawless check-in experience.
• Maintain accurate room status in Opera PMS and ensure room discrepancies are resolved swiftly.
• Collaborate with the Guest Experience and Front Office teams to ensure guests are assigned appropriate rooms.
• Monitor and manage overbooking situations with a proactive and guest-centric approach.
• Prepare daily arrival and occupancy reports for internal departments.
• Liaise with Sales, Revenue, and Housekeeping departments for smooth coordination and communication.
• Support the front office team during busy periods or as needed, including check-in/check-out assistance.

Desired Skill & Expertise:

• Minimum 1–2 years of experience in a similar role in a luxury hotel environment.
• Strong knowledge of Opera PMS and room allocation procedures.
• Analytical mindset with excellent planning and organizational skills.
• Strong communication and teamwork abilities.
• High level of accuracy and attention to detail.
• Calm under pressure, with the ability to multi-task and prioritize.
• Fluent in English; additional languages are a plus.
• Professional appearance and demeanor.

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