Job Purpose

Rooms Controller will be a key position to handle main back of house tasks, including assigning rooms, communicate with housekeeping for rooms’ status.

• Control arrival and departure rooms
• Control VICAS system
• Action traces reports
• Post online payments
• Audit the profile updates
• Check the routing instructions
• Review groups blocks routings, cashiering comments, allocations
• Prepare allocation for Upselling
• Balance inventory and communicate with RSVN on room availability
• Monitor OOS, OOO status.
• Monitor Queue rooms and communicate with the guest once room is ready.
• Allocate next day EA, pre-registered bookings, connecting rooms and any kind of guest requests.
• Review discrepancies and same day due outs, communicate with guests and arrange extensions.

Experience and Technical Knowledge

• Past experience in 5* luxury hotel with solid knowledge of front office operations.
• Solid experience with Opera PMs.
• Organized, people oriented and has good time management.