What you will do
- Supervise the daily operations of the room service team, ensuring prompt and efficient service delivery to guests.
- Train and motivate team members to maintain the highest standards of guest satisfaction and service excellence.
- Oversee order-taking, food preparation, and delivery processes, maintaining adherence to established guidelines and hygiene standards.
- Monitor and manage inventory, including food and beverage items, to control costs and prevent waste.
- Respond promptly to guest complaints and special requests, addressing issues effectively and offering appropriate solutions.
- Collaborate with other departments to ensure smooth coordination and communication for guest requests and requirements.
- Monitor team performance and provide regular feedback, conducting performance appraisals, and suggesting training opportunities to enhance staff skills and knowledge.
What you bring
- Minimum 3-5 years of experience in food and beverage service, preferably in a luxury hotel or resort in room service.
- Proven leadership and supervisory experience in room service or a related area.
- Excellent communication skills in English, with the ability to interact professionally with guests and colleagues.
- Strong organizational and time-management skills, able to handle multiple tasks simultaneously.
- Knowledge of various food and beverage offerings, including wine and cocktails.
- Familiarity with hotel property management systems and point-of-sale systems.
What we offer:
- Work Authorization
- Competitive tax free salary and service charge
- End of service gratuity
- Complimentary full board living accommodation in a high quality, well-resourced staff housing
- Vibrant fitness facilities including gym and swimming pool
- Free transportation to and from work
- Medical and life insurance
- Paid annual leave
- Paid home leave tickets
- Social and sporting events
- Learning & Development Programs
- Career opportunities and international transfer
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