Full job description

The Retail Store Manager will oversee the daily operations of bookstore, ensuring exceptional customer service, efficient operations, and achievement of sales targets. This role requires a passionate leader with strong retail management experience, ideally within the books, education, or lifestyle sector.

Key Responsibilities

Store Operations & Sales

• Manage day-to-day store operations, ensuring smooth opening, closing, and cash handling.
• Monitor and drive sales to meet monthly and annual targets.
• Oversee inventory management, stock replenishment, and merchandising standards.
• Ensure visual displays align with Booktopia’s brand identity and promotions.

Customer Experience

• Deliver excellent customer service and ensure staff uphold service standards.
• Build relationships with schools, nurseries, and parents to drive loyalty and repeat business.
• Handle escalated customer issues professionally and promptly.

Team Leadership

• Recruit, train, and supervise store staff (booksellers, sales associates).
• Motivate the team to achieve sales and performance KPIs.
• Conduct regular team meetings and staff evaluations.
• Implement training modules on customer service, product knowledge, and POS usage.

Reporting & Compliance

• Prepare weekly and monthly sales reports.
• Ensure compliance with company policies, health & safety, and UAE retail regulations.
• Manage store budgets and expense controls.

Qualifications & Skills

• Bachelor’s degree in Business, Retail Management, or related field (preferred).
• 5+ years retail management experience (books, lifestyle, or education sector advantageous).
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in POS systems, MS Office, and inventory software.
• Passion for books, children’s education, and literacy promotion.
• Ability to multitask, problem-solve, and thrive in a fast-paced environment.