Full job description

Job Summary

The Restaurant Supervisor is responsible for overseeing daily restaurant operations, ensuring excellent customer service, maintaining quality standards, and supporting staff performance. This role acts as a bridge between management and front-line staff to ensure smooth, efficient, and profitable operations.

Key Responsibilities

• Supervise and coordinate daily front-of-house and/or back-of-house operations
• Ensure high standards of customer service and promptly resolve guest complaints
• Monitor staff attendance, performance, grooming, and adherence to company policies
• Assist in staff training, onboarding, and motivation
• Ensure compliance with food safety, hygiene, and health regulations
• Manage table reservations, guest flow, and peak-hour service
• Support inventory control, stock checks, and waste reduction
• Assist management with scheduling, reporting, and operational planning
• Ensure cleanliness, ambiance, and proper setup of the restaurant at all times
• Handle cash, POS systems, and daily closing procedures when required

Requirements & Qualifications

• Proven experience as a Restaurant Supervisor or similar role
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Knowledge of food safety, hygiene standards, and restaurant operations
• Ability to work flexible shifts, including weekends and holidays
• Problem-solving skills and attention to detail
• Basic computer skills and familiarity with POS systems

Preferred Skills

• Experience in high-volume or fine-dining restaurants
• Multilingual abilities
• Conflict resolution and guest recovery skills
• Knowledge of inventory and cost control

Job Type: Full-time