Full job description

Responsibilities:

• Team Management: Supervise and support cafe staff, including baristas and waitstaff, ensuring efficient and friendly service.
• Scheduling: Create and manage staff schedules to ensure appropriate coverage during peak and off-peak hours.
• Training: Train new employees on cafe procedures, customer service standards, and health and safety protocols.
• Inventory Management: Oversee inventory levels, place orders for supplies, and manage stock to minimize waste and ensure availability.
• Customer Service: Address customer inquiries and complaints promptly, striving for high customer satisfaction.
• Quality Control: Ensure that all products meet quality standards and that the cafe is clean, organized, and aesthetically pleasing.
• Financial Duties: Assist with cash handling, banking, and end-of-day financial reporting.
• Marketing: Implement and promote cafe events, specials, and promotions to attract and retain customers.
• Compliance: Ensure compliance with health and safety regulations, and maintain accurate records.

Skills and Qualifications:

• Leadership: Strong leadership skills to motivate and manage a team effectively.
• Customer Focus: Excellent customer service skills and a friendly demeanor.
• Organization: Strong organizational skills to manage multiple tasks and ensure smooth cafe operations.
• Problem-Solving: Ability to handle unexpected situations calmly and efficiently.
• Experience: Previous experience in a supervisory role within the food and beverage industry is preferred.

Job Type: Full-time