Job Summary:
Mado Restaurant is seeking a courteous, well-presented, and customer-focused Hostess to be the face of our dining experience. As a Hostess, you will be responsible for welcoming guests with warmth, managing reservations, and ensuring smooth seating operations to enhance customer satisfaction from the moment they arrive.

Key Responsibilities:

• Greet and welcome guests with a positive and professional demeanor.
• Manage reservations and walk-ins using a reservation system or logbook.
• Coordinate seating arrangements to optimize table usage and minimize wait times.
• Escort guests to their tables and provide menus.
• Answer incoming calls, respond to inquiries, and assist with reservations or take-out orders if applicable.
• Communicate guest preferences and special occasions to the service team.
• Monitor dining room activity and assist in maintaining cleanliness and order.
• Collaborate with the service and kitchen teams to ensure an efficient flow of guests.
• Handle guest complaints or concerns with grace and professionalism, escalating issues when necessary.
• Uphold Mado Restaurant’s standards of hospitality and presentation at all times.

Requirements:

• Previous experience in hospitality or front-of-house preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and a warm, approachable attitude.
• Ability to multitask and remain calm under pressure.
• Flexible availability, including weekends, holidays, and evenings.
• Basic computer or POS system knowledge is a plus.
• Fluency in English; additional language skills are an advantage.

Benefits:

• Competitive salary and tips
• Staff meals during shifts
• Friendly and dynamic work environment
• Opportunities for career advancement within Mado Restaurant Group

Job Types: Full-time, Permanent, Contract
Contract length: 24 months