Job Description

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail, and possess excellent communication skills, we invite you to apply for this exciting opportunity.

Responsibilities:

• Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries.
• Oversee the day-to-day operations of the reservations department, including managing room availability, rates, and special requests.
• Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery.
• Interact with guests to assist with reservation inquiries, provide information about the hotel’s offerings, and resolve any issues or concerns promptly.
• Work closely with other departments, such as Front Office and Sales, to optimise room inventory, maximise revenue, and enhance the overall guest experience.
• Generate and analyse reservation reports to identify trends, monitor performance, and implement strategies for improvement.

Qualifications

• Technical knowledge of hotel booking systems, including Opera.
• Excellent communication and interpersonal skills.
• A high standard of personal presentation with confident, professional and welcoming personality.
• Proven track record of delivering exceptional customer service.
• Attention to detail and a commitment to maintaining high standards.

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