Key Responsibilities:

• Handle all incoming reservation inquiries via phone, email, and online booking platforms.
• Provide accurate information about room availability, rates, packages, and promotions.
• Process bookings efficiently, ensuring all details are captured accurately in the reservation system.
• Upsell and cross-sell hotel services and amenities to maximize revenue opportunities.
• Build and maintain strong relationships with guests, travel agents, and corporate clients.
• Coordinate with other departments to ensure a smooth guest arrival experience.
• Resolve any reservation-related issues or complaints promptly and professionally.
• Monitor booking trends and provide reports to support revenue management strategies.

Qualifications:

• Previous experience in reservations, sales, or a similar role in the hospitality industry.
• Strong communication and interpersonal skills.
• Proficiency in reservation systems (e.g., Opera) and Microsoft Office.
• Excellent organizational and multitasking abilities.
• Fluency in English (additional languages are a plus).
• A positive attitude and passion for delivering exceptional guest service.

What We Offer:

• Competitive salary and benefits package.
• Professional development and career growth opportunities.
• A supportive and inclusive workplace culture.
• The chance to be part of a renowned luxury hospitality brand.