The Role of the Reservations Agent:

We are excited to offer an opportunity for a Reservations Agent to join a new takeover project in the UAE: Al Zorah Beach Resorts in Ajman, UAE , as it embarks on an inspiring transformation journey. This evolution will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026.

Our Ideal Candidate Will Have

To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.

Key Responsibilities:

• Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue.
• Aims to upsell rooms and other services to maximize the profitability of the company
• Leases and cooperates with other departments as needed

• Creates reports or partake in projects as directed by management
• Maintain a records of guest preferences, VIP bookings, and special occasions.
• Building and maintaining positive relationships with guests, travel agents, and other referral sources to drive business.
• Monitoring reservation trends, analyzing data, and providing insights to optimize revenue and operational efficiency.
• Adhering to the hotel sales, marketing, and service standards, while also complying with hotel policies and procedures.
• Accurately recording and maintaining reservation information, managing room inventory, and ensuring data integrity in the reservation system.

Qualifications & Experience:

• Minimum 1 years’ experience in Hotel or Resort, as Reservations Agent
• Diploma or Bachelor’s Degree in Hospitality Management , Hotel Management
• Fluency in English ; additional languages are a plus.
• Experience working with the Opera system / Excel (Microsoft office).
• The ability to work a rotating roster with evening and weekend availability
• Excellent time management skills
• Problem Solving Mindset

APPLY NOW