About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Revenue Department, the Reservations Agent is responsible in will handle bookings and materialize the maximum number of guests’ requests and reservations. The Reservations Agent reports to the Assistant Reservations Manager.

As Reservations Agent, you will be responsible for the following duties:

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
• Ensure clients’ satisfaction and adherence to Emirates Palace Mandarin Oriental service standards
• Follow internal credit policy
• Follow up on lost business and bring information about them to the knowledge of the department superiors
• Spot-check reservations made the previous day and check all VIP arrivals
• Test calls LQA / IFH results > 85%
• Follow the internal up-sell program for Reservations department

As Reservations Agent, we expect from you:

• Diploma in Hospitality Management or equivalent
• Minimum one year working experience in the luxury hotel industry in the same role
• Guest focused
• A team player who delivers at his/her best
• Trustworthy and responsible
• Composed and able to handle pressure
• Attention to detail
• Excellent communication in both English and Arabic

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