Full job description

We are seeking a highly motivated and customer-focused Hotel Reservations Agent to join our dynamic team. This position is open to female candidates of any nationality. As a Reservations Agent, you will be responsible for managing customer inquiries, making room reservations, and providing outstanding service to hotel guests.

Key Responsibilities:

• Handle all incoming reservation requests via phone, email, and other communication channels.
• Provide information regarding hotel rates, facilities, and available rooms.
• Ensure accurate entry of reservations into the system.
• Respond to customer inquiries and resolve issues in a professional and timely manner.
• Assist with administrative duties related to guest reservations.
• Coordinate with other departments (e.g., Front Desk, Housekeeping) to ensure seamless guest experiences.
• Maintain a high level of customer satisfaction through excellent communication and service.

Qualifications:

• Female candidates only.
• Previous experience in hotel reservations or customer service is a plus.
• Strong communication skills (verbal and written).
• Attention to detail and organizational skills.
• Ability to work efficiently under pressure.
• Positive attitude and a strong customer service orientation.
• Ability to work in a fast-paced, team-oriented environment.

Benefits:

• Competitive salary of AED 1,800 – AED 2,000 per month.
• Visa, accommodation, and transportation provided by the company.
• Opportunity to work in a dynamic and supportive team.
• Immediate joining is a must.

Job Type: Full-time