Reservations Agent

Full job description

Maintains complete knowledge and comply with all hotel and departmental standards, policies and procedures.
Processes all reservation requests, changes, and cancellations according to the standards.
Observes proper telephone manners at all times.
Maintains complete, accurate and timely information which are essential to the reservation.
Handle guest queries, requests and complaints related to reservations in a polite and efficient manner.
Sells the best-rated room to meet the guest’s needs and maximize the room revenue.
Suggest alternative date for requests on overbooked situation.
Explains effectively the hotel’s policies such as: check-in and check-out time, guarantee, no-shows and cancellations for the guest to understand.
Set up proper billing accounts according to the policy.
Liaise with the Sales Department regarding booking of group rooms, banquet or conventions and long-term apartment tenants.