Full job description

Falcon Oasis Tours is seeking a detail-oriented Reservation & Operations Executive to manage daily bookings, coordinate cruise operations, and ensure smooth customer experiences from reservation to departure.

Key Responsibilities

• Handle customer reservations via phone, WhatsApp, email, and online platforms
• Coordinate daily cruise schedules and operational requirements
• Liaise with sales, operations, and onboard teams
• Confirm bookings, issue vouchers, and manage guest lists
• Handle customer inquiries, changes, and cancellations professionally
• Ensure accurate data entry and reporting
• Maintain high service standards and customer satisfaction

Requirements

• Minimum 1–2 years experience in reservations, tourism, hospitality, or operations
• Strong communication skills (English required)
• Proficiency in MS Office and booking systems
• Ability to multitask and work under pressure
• Customer-focused and organized

What We Offer

• Competitive salary
• Growth opportunities within a premium tourism brand
• Dynamic and fast-paced work environment

Job Type: Full-time