Full job description

To ensure the smooth and efficient operation of the front office by providing professional and friendly service to all guests, handling check-ins/outs, managing reservations, and addressing guest needs promptly.

Guest Handling

• Greet guests warmly upon arrival and assist with check-in/check-out procedures.
• Provide information regarding hotel services, amenities, and local attractions.

Reservation Management

• Handle reservations via phone, email, or in person.
• Update room availability and rates in the Hotel Management System.

Cashiering and Billing

• Process payments, issue receipts, and maintain accurate billing records.
• Balance cash and credit transactions at the end of the shift.

Communication

• Liaise with other departments (housekeeping, maintenance, F&B) to fulfill guest requests.
• Handle incoming calls and redirect them as necessary.

Guest Complaint Resolution

• Address and resolve guest concerns promptly and professionally.
• Escalate unresolved issues to the Front Office Supervisor.

Must have kanowledge about Reservation

English is must. Arabic Language is a plus. Female or male.

Job Type: Full-time