Full job description

• Respond to reservation inquiries via phone, email, online platforms, or in person.
• Process and confirm individual and group reservations.
• Input reservations accurately into the Property Management System (PMS) or booking software.
• Manage room availability and allocation according to business demands.
• Coordinate with front office, sales, and housekeeping to ensure smooth guest experiences.
• Handle reservation modifications, cancellations, and special requests.
• Monitor and manage overbooking and no-shows.
• Provide detailed information about the property, amenities, pricing, and policies.
• Upsell higher-category rooms and services when appropriate to maximize revenue.
• Generate daily, weekly, or monthly reservation and occupancy reports.
• Ensure compliance with company policies and procedures regarding bookings and payments.