MAIN RESPONSIBILITIES:

• Telephone should be answered as per the hotel standard.
• Ensure all reservations are entered correctly in the computer.
• To check next days arrival list and put traces wherever required.
• To make sure system is updated with correct rates.
• Make sure that the VIP lists are prepared daily.
• Concierge / Front Desk to be informed of same day.
• Confirmations on reservations are responded to within the agreed time limits.
• Reservation makers are entered accurately to monitor productivity.
• To monitor room position for later dates and to communicate the Sold-Out and On-Request dates to the FOM.
• Ensure all group reservations are entered correctly with details of Voucher, rooming list, meal plan, arrival and departure details.
• To keep relevant departments informed of group requirements.
• To check group requirements prior to arrival.
• To assist whenever needed, on group check-ins.
• To action all incoming correspondence and to be filed in a correct manner.
• To be familiar with hotel credit policy and implement according to standards laid down.
• To attend departmental Training classes regularly and also keep sharing the same information with the staff.
• To strive to anticipate client needs whenever possible to enhance quality service and in turn enhance client satisfaction.
• To assist department manager in maintaining effective communication.
• To comply with all Hotel Policies and Procedures.