Job Description

• Handle all reservation inquiries via phone, email, and online channels in a professional and courteous manner
• Process room reservations, amendments, and cancellations accurately in the system
• Provide clear information on room types, rates, packages, and hotel facilities
• Maximize revenue through effective upselling and adherence to rate strategies
• Ensure reservation details are complete and aligned with guest preferences and Fairmont brand standards
• Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences
• Maintain knowledge of promotions, policies, and Accor loyalty programs
• Handle guest queries and concerns promptly to ensure high levels of guest satisfaction

Qualifications

• Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
• Proficient in English language (Verbal and written), second language is an asset. Arabic is a must.
• Possesses full command Opera and other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
• 2-year experience in similar positions and customer service

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