Full job description

Job Summary

We are seeking a skilled Reservation Agent to join our hospitality team. The ideal candidate will be responsible for handling guest reservations and inquiries in a professional manner.

Responsibilities

• Manage incoming reservation requests via phone, email, or online platforms
• Provide exceptional customer service to guests during the reservation process
• Confirm reservations and communicate any special requests to relevant departments
• Maintain accurate records of reservations and guest information
• Assist with resolving any booking discrepancies or issues promptly

Experience

• Previous experience in a hotel or hospitality setting is desirable
• Proficiency in phone etiquette and excellent communication skills
• Ability to speak multiple languages is advantageous
• Strong organisational skills and attention to detail are essential
• Prior experience in guest services is a plus

Job Type: Full-time