Full job description

• Handle reservation requests via phone, email, online systems, or in person
• Accurately enter, update, and manage bookings in the reservation system
• Provide information about room types, rates, availability, promotions, and hotel services
• Confirm, modify, or cancel reservations as requested by guests
• Upsell rooms, packages, and additional services when appropriate
• Maintain detailed and accurate guest records
• Coordinate with Front Desk, Sales, and Housekeeping departments
• Handle guest inquiries and complaints in a professional manner
• Ensure compliance with company policies and procedures

Job Type: Full-time

Work Location: In person