Full job description

We are seeking a proactive and client-focused Immigration Relationship Officer to join our team. In this role, you will serve as the primary point of contact for clients, guiding them through the immigration/visa application process, building strong relationships, and ensuring a smooth and professional experience.

Key Responsibilities

• Act as the first point of contact for client inquiries regarding immigration and visa services.
• Build and maintain strong client relationships through regular communication.
• Assist clients in gathering and preparing required documents.
• Provide guidance on immigration procedures, timelines, and requirements.
• Coordinate with internal teams and external stakeholders to ensure timely application processing.
• Maintain accurate records of client interactions and case progress.
• Address client concerns promptly and professionally.

Requirements

• Bachelor’s degree in Business Administration, International Relations, or related field (preferred).
• Previous experience in immigration consultancy, travel, or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and manage client expectations effectively.
• Proficiency in MS Office and CRM tools.

What We Offer

• Competitive salary and performance incentives.
• Professional growth and training opportunities.
• Supportive team environment.
• Opportunity to make a difference by helping clients achieve their immigration goals.