Job Summary

The Front Desk Receptionist is responsible for managing the clinic’s reception area, welcoming clients, coordinating appointments, handling customer inquiries, and maintaining accurate financial and stock records. This role is essential in ensuring smooth daily operations and delivering excellent customer service to pet owners.

Key Responsibilities

Reception & Customer Service

Greet clients and pets in a polite, professional, and friendly manner

Answer phone calls, WhatsApp messages, and emails professionally

Schedule, confirm, and manage appointments

Guide clients regarding clinic services, boarding, grooming, and treatments

Handle client complaints or concerns calmly and escalate when required

Administrative Duties

Maintain patient and client records accurately (manual or system-based)

Prepare invoices, receipts, and daily billing records

Collect payments (cash, card, online) and maintain payment logs

Assist with basic documentation such as consent forms and reports

Financial Record Keeping

Maintain daily cash book and payment summaries

Track expenses and income related to clinic services

Coordinate with management/accountant for financial reporting

Ensure proper filing of invoices and receipts

Stock & Inventory Management

Maintain records of medicines, supplies, and consumables

Monitor stock levels and report low stock to management

Update stock usage and assist in stock audits

Ensure proper storage and labeling of supplies

Skills & Qualifications

Previous experience as a receptionist or front desk staff (veterinary or medical clinic preferred)

Basic knowledge of billing, invoicing, and record keeping

Good communication skills in English (Arabic is an advantage)

Basic computer skills (MS Excel, Word, clinic software)

Organized, detail-oriented, and reliable

Ability to handle multiple tasks in a fast-paced environment

Friendly attitude and genuine care for animals

Working Conditions

6 days a week (as per clinic schedule)

Front desk and administrative role

May require coordination with veterinarians and assistants

Job Type: Full-time