Full job description

Job Purpose ( Only Female)

The Receptionist will be the first point of contact at The Elixir Clinic The role includes coordinating front-desk activities, scheduling patient appointments, redirecting phone calls, welcoming patients, explaining policies to patients, opening new patient files, opening the office in the morning, closing the office in the evening and maintaining the Reception area. The Receptionist’s duties include offering administrative support across the organization.

2.Duties and Responsibilities

2.1 Primary Responsibilities and Duties

Register new patients on the booking system

Communicate information to customers

Provide administrative support with all patient related documentation

Greet persons entering the Clinic to determine the nature and purpose of their visitand direct or escort them to their specific destinations

Coordinate with the nurses and doctors to ensure a smooth customer service experience

Make, change or coordinate appointments for patients via email or telephone orSMS and reconfirm the appointments of the next day.

Greet and welcome all patients and ensure that they are escorted to their treatment rooms.

Maintain updated appointment calendars and manage appointment schedule forthe doctor

To maintain and manage the reception area to the expected company standards

To work with, abide by and positively promote all Company’s policies andprocedures.

To maintain confidentiality at all times in accordance with company policy, dataprotection and privacy legislation.

There may be a necessity for working outside of normal working hours andtraveling within the country/outside to support franchisees in their development

To carry out reasonable duties as and when requested by your line manager andany other senior management member

Cashiering and handling other responsibilities as allocated

Alternating between other locations of Operations to address Client Relations asand when informed by the Management.

2.2 Secondary Responsibilities and Duties

Encourage multi-disciplinary teamwork.

Adhere to The Elixir Clinic Mission and Vision.

To provide administrative support for the company as required.

Performs other duties as assigned.

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2.3 Customer Service

Knowledge of principles and processes for providing customer and personalservices. This includes customer need assessment, meeting quality standards forservices, and evaluation of customer satisfaction.

Adhere to the The Elixir Clinic telephone standards.

2.4 Personal responsibilities

Apply oneself to the job, continually upgrade oneself, and embrace The Elixir Clinicv Center’s core Values.

Demonstrates professional accountability and responsibility at all times.

Maintains own staff development folder to record all educational and professional growth related activities.

3.Job Requirements

3.1 Skills and Knowledge

Excellent verbal and written communication skills.

Should have excellent customer service skills

Excellent organizational and time management skills.

Should be proficient in Microsoft Office systems.

Ability to build a rapport with customers on the phone and in person

Ability to work as a team member whilst at the same time work on own initiative.

Ability to comprehend and make inferences from written material.

Ability to produce clear and concise reports

Ability to work autonomously.

Ability to manage and schedule large and varied workloads.

3.2 Educational Qualifications

High School Certificate (minimum)

Basic Degree in relevant field (preferred)

3.3 Experience

At least 4 years’ working experience in administration preferably in healthcare or theservice industry.

Experience of working in sales/support environment.

3.4 Personal Traits

Should be positive, enthusiastic and self-motivated.

Should take initiative.

Should be a team player.

Should be service oriented and customer focused.

Should be able to work under pressure and adhere to tight deadlines.

Should display clarity of speech.

Should display a professional manner at all times

Ability to work to deadlines

Should have excellent negotiation skills

Should have appreciation of Customer Care.

If Interested kindly Whatsapp +971 50 121 9931 Only message No calls

Job Type: Full-time