Full job description

Job Summary

The Receptionist / Hostess & Cashier is responsible for welcoming guests, managing reservations and seating arrangements, handling billing and payments, and ensuring a pleasant dining experience. This role requires excellent customer service skills, accuracy in cash handling, and a friendly, professional demeanor.

Key ResponsibilitiesReceptionist / Hostess Duties

• Greet guests warmly upon arrival and ensure a positive first impression
• Manage reservations, waiting lists, and table assignments efficiently
• Escort guests to their tables and present menus
• Coordinate with service staff to ensure smooth guest flow and seating
• Handle guest inquiries, special requests, and basic complaints politely
• Maintain cleanliness and organization of the reception area

Cashier Duties

• Accurately process guest bills, payments, and receipts
• Handle cash, credit/debit card, and digital payment transactions
• Balance the cash drawer at the beginning and end of each shift
• Prepare daily sales reports and submit to management
• Assist guests with billing inquiries or discrepancies

General Responsibilities

• Maintain a professional appearance and follow grooming standards
• Follow company policies, SOPs, and cash-handling procedures
• Support service staff during peak hours when required
• Ensure guest satisfaction and promote a welcoming dining atmosphere
• Comply with hygiene, safety, and customer service standards

Requirements & Qualifications

• High school diploma or equivalent
• Previous experience as a receptionist, hostess, or cashier in a restaurant or hospitality environment preferred
• Strong communication and interpersonal skills
• Basic math skills and accuracy in cash handling
• Ability to work under pressure and during busy service hours
• Flexible to work shifts, weekends, and holidays

Skills & Competencies

• Excellent customer service and communication skills
• Friendly, polite, and professional attitude
• Strong organizational and multitasking abilities
• Attention to detail and reliability
• Team player with a positive attitude

Job Type: Full-time