Job Description

• Build positive relationships with guests to ensure a high level of satisfaction
• Address guest requests, complaints, and feedback promptly and courteously
• Follow up with guests during their stay to ensure comfort and resolve issues
• Handle special requests (VIP guests, anniversaries, birthdays, special needs)
• Assist guests with travel arrangements, transportation, tours, and local information
• Promote hotel services, facilities, and ongoing offers
• Greet guests warmly on arrival and ensure a smooth check-in and check-out process
• Handle room reservations, cancellations, and amendments
• Answer phone calls, emails, and walk-in inquiries professionally
• Process payments, billing, and prepare invoices
• Maintain accurate guest records and update the hotel management system

Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist / Guest Relations Agent, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-handling abilities
• Ability to multitask and work under pressure
• Knowledge of hotel PMS systems (e.g., Opera, Fidelio)
• Customer-focused attitude and cultural sensitivity
• Additional foreign language is an asset (Russian and German Speaking).

Education: High School Diploma or equivalent.

APPLY NOW