Role Overview

As the face of Playce, you will be the first point of contact for our members and guests. You will deliver outstanding customer service, manage court bookings, handle memberships, and ensure every visitor leaves with a smile.

Key Responsibilities

• Warmly welcome members, guests, and visitors upon arrival
• Manage Padel & Football court bookings through the club’s system (Playtomic or similar)
• Handle phone calls, emails, WhatsApp Business inquiries, and walk-ins efficiently
• Process new memberships, renewals, upgrades, and all payment methods
• Coordinate with coaches, F&B team, and operations staff for seamless service
• Sell day passes, guest entries, and promote upcoming events and offers
• Manage lockers, towels, equipment rental, and lost & found
• Keep the reception and lounge areas spotless and well-organized
• Assist with light admin tasks and daily reporting
• Resolve any issues or complaints professionally and quickly

Requirements

• 2+ years of receptionist / front-desk experience (hospitality, gyms, sports clubs, or hotels preferred)
• Excellent grooming and a confident, friendly personality
• Fluent in English (Arabic or additional languages a strong plus)
• Exceptional customer service and communication skills
• Tech-savvy: comfortable with booking software, MS Office, and POS systems
• Flexible to work shifts, including evenings, weekends, and holidays
• Currently residing in the UAE with a valid residence visa (no visa sponsorship available)
• Passion or knowledge of Padel and/or Football is highly advantageous

What We Offer

• Fixed salary AED 4,000 – AED 5,000 per month
• Medical insurance
• Annual leave as per UAE labor laws + public holidays
• Annual flight ticket (after 1 year of service)
• Staff discounts on F&B, coaching, pro-shop, and court bookings
• Provided and laundered uniform
• Training and career development opportunities
• Energetic, fun, and sporty workplace

Job Type: Full-time