Full job description

Responsibilities:

• Greet and welcome clients, tenants, and visitors in a professional manner.
• Answer incoming calls, handle inquiries, and transfer calls to the concerned departments.
• Manage customer requests and complaints related to real estate and maintenance services.
• Coordinate service requests with the maintenance team and follow up until completion.
• Maintain accurate records of calls, appointments, and client interactions.

Requirements:

• Previous experience in reception, call center, or customer service (real estate/maintenance field is a plus).
• Strong communication and interpersonal skills.
• Proficiency in MS Office and basic computer applications.
• Professional appearance and customer-oriented attitude.
• Ability to multitask and work under pressure.
• English fluency is required; Arabic is an advantage.