Full job description

Key Responsibilities:

• Greet members and visitors warmly, ensuring a friendly and professional first impression.
• Manage court reservations, class bookings, and event registrations using the club’s booking system.
• Handle membership inquiries, renewals, and payments accurately.
• Maintain a clean and organized reception area and lounge.
• Coordinate with coaches, baristas, and management for daily schedules and updates.
• Answer phone calls, WhatsApp, and emails promptly and professionally.
• Assist in promoting club activities, memberships, and special offers.
• Support the team in event days and tournaments when required.
• Prepare daily reports (attendance, payments, customer feedback, etc.).
• Ensure all club policies and procedures are followed.

Qualifications & Skills:

• Previous experience as a Receptionist, Front Desk Officer, or Customer Service Representative, preferably in a sports club, gym, or hospitality environment.
• Strong communication and interpersonal skills.
• Proficient in English (Arabic is an advantage).
• Basic computer skills (MS Office, booking systems, POS).
• Excellent organizational skills and attention to detail.
• Friendly, energetic, and service-oriented personality.
• Ability to multitask and work under pressure.

Working Hours:

• Flexible shifts including evenings, weekends, and holidays based on club schedule.

Job Type: Full-time