Role Summary:

We are looking for a professional and customer-oriented Receptionist to be the first point of contact at our Dubai office. The Receptionist will manage front-desk operations, welcome and assist walk-in clients, coordinate with the operations team, and ensure a smooth client experience. The role combines traditional reception duties with customer service responsibilities to support Vicekeeper’s high service standards.

Key Responsibilities:

• Greet and welcome walk-in clients, creating a professional and friendly first impression.
• Answer, screen, and direct phone calls, emails, and inquiries efficiently.
• Manage front-desk operations including visitor logs, appointments, and scheduling.
• Handle incoming/outgoing mail, deliveries, and courier services.
• Provide information about Vicekeeper services and guide clients through available options.
• Prepare and process service agreements/contracts accurately.
• Coordinate with the operations team to match clients with appropriate workers.
• Ensure payments, documentation, and office records are handled accurately.
• Maintain and update customer information in the CRM with strict confidentiality.
• Follow up with clients to ensure satisfaction and resolve issues when needed.
• Keep the reception and waiting area clean, organized, and welcoming.
• Support general administrative and office tasks as required.

Qualifications & Skills:

• Fluency in both Arabic and English.
• Minimum 2 years experience as a receptionist or Front Desk Officer, with a strong background in customer service.
• Strong command of English (spoken and written); additional languages are an advantage.
• Professional appearance and excellent interpersonal skills.
• Proven ability to manage multiple tasks with strong organizational and time-management skills.
• Confident communicator with polite telephone and in-person etiquette.
• Comfortable handling contracts, office systems, and basic administrative processes.
• Positive, proactive attitude with a focus on client satisfaction.

Compensation & Benefits:

• Competitive salary.
• Motivation system rewarding performance and client satisfaction.
• Clear career growth opportunities as Vicekeeper expands globally.
• Be part of a multicultural and collaborative team environment.