About the Role

The Receptionist plays a vital role in shaping the experience of families and visitors. As the welcoming face of the school, you will be a key member of the Admissions and Parent Experience Team, ensuring exceptional service from first contact through enrolment and beyond.

Key Accountabilities

Front of House Excellence

• Act as the first point of contact for parents, visitors, and staff, ensuring a warm, professional welcome.
• Manage visitor sign-in procedures in line with school protocols.
• Handle incoming calls efficiently, directing enquiries accurately and courteously.
• Confidently respond to frequently asked questions as the school’s frontline representative.

Admissions and Tour Coordination

• Support the scheduling and coordination of school tours and open days.
• Assist with admissions processes, including document collection and follow-ups.
• Maintain accurate CRM records to support admissions decision-making.

Customer Experience and Engagement

• Maintain up-to-date knowledge of the school calendar, events, and activities.
• Communicate effectively with new and prospective parents, escalating queries where required.
• Ensure the reception area is welcoming, organised, and well-stocked at all times.

Administrative Support

• Manage the absence mailbox, recording absences accurately on iSAMS and liaising with teachers as required.
• Provide administrative support to other departments as requested.
• Monitor and manage office supplies and inventory.

The Ideal Candidate

• Bachelor’s degree.
• Experience using CRM systems and administrative platforms.
• Previous experience in a receptionist, front-of-house, or customer service role (school experience preferred).
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Proactive, detail-oriented, and able to work both independently and collaboratively.
• High levels of professionalism, confidentiality, and discretion.
• Strong alignment with Horizon’s values and community ethos.
• Flexible and adaptable to the evolving needs of a growing school.

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