Position Overview

The Veterinary Receptionist plays a vital role in ensuring smooth communication between clients, doctors, and veterinary assistants. This role requires excellent customer service skills, empathy, and the ability to multitask in a busy environment.

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Essential Duties & Responsibilities

• Provide exceptional customer service at all times
• Be attentive and responsive to client and pet needs
• Work compassionately with clients in different emotional states
• Handle distressed or frustrated clients patiently
• Answer and triage incoming phone calls
• Schedule appointments and procedures
• Check clients in and monitor the flow from arrival to discharge
• Follow up with clients as needed
• Manage record requests between veterinary hospitals and specialty practices
• Fill prescriptions and assist with patient discharge
• Educate clients on basic pet care and clinic procedures
• Assist with maintaining cleanliness of the clinic (reception, lobby, exam rooms, kitchen, kennels, etc.)
• Process payment transactions
• Maintain accurate electronic medical records
• Relay information between clients, doctors, and management
• Use computer systems (Windows OS, word processing, email, internet search, and practice management software)

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Qualifications

• High School Diploma or G.E.D. (required)
• Bachelor’s degree (preferred)
• Arabic: Native (mother tongue)
• English: Excellent spoken and written skills
• Strong computer skills
• Excellent communication and customer service abilities
• Previous experience in a veterinary clinic (preferred but not mandatory)